Return policy
Return and Refund Policy – Emily & Claire New York
At Emily & Claire New York, we are committed to providing our customers with exceptional service and a positive shopping experience. Our return and refund policy is designed to ensure fairness, transparency, and customer satisfaction. Please review the following guidelines regarding returns and refunds.
100% Money-Back Guarantee on New Products
We offer a full money-back guarantee on all new, non-promotional products. This guarantee applies only to regularly priced items.
Discounted or promotional items are not covered under this guarantee.
No Returns on Sale Items
Products purchased during a sale or promotion are final sale and cannot be returned or exchanged, even if an incorrect size or color was ordered. Please review product details carefully before placing your order.
Return Shipping Costs
Customers are responsible for all return shipping costs.
Emily & Claire New York does not reimburse shipping fees associated with returning items and is not liable for any costs incurred during the return process.
Return Period
Returns must be initiated within 30 days of receiving the product.
Requests submitted after this period will not be accepted.
To qualify for a refund, returned products must be in their original condition and packaging.
No Exchanges on Sale Items
Sale or discounted products are not eligible for exchanges, even for a different size or variant. Please ensure you select the correct product options before completing your purchase.
100% Guarantee on Defective Products
We stand behind the quality of our products.
If you receive an item with a manufacturing defect, you are eligible for a full refund or exchange, based on your preference.
Defective products must be reported within 7 days of delivery, accompanied by photographic proof of the defect.
Return Process
To initiate a return, please contact our customer service team at:
📧 info@emilyclairenewyork.com
Once your return is approved, you will receive detailed instructions, including the return address and required documentation.
Required Return Form
All returns must include a completed return form.
Returns received without the form or with incomplete information may experience processing delays or be deemed ineligible.
Summary
At Emily & Claire New York, your satisfaction is our priority.
By adhering to our Return and Refund Policy, we ensure that all returns are processed efficiently, fairly, and in compliance with U.S. consumer standards.
If you have any questions or concerns, please contact us at:
📧 info@emilyclairenewyork.com
Emily & Claire New York
New York, NY, United States